Frequently asked questions.
Do I have to sign a long term contract? No, we retain our clients by providing quality service not through contracts.
Can you use my existing system? Yes in most cases. Some exceptions might include very old systems, damaged systems or systems that have been password protected (locked-out) by the previous alarm company.
Is the monitoring performed in a UL listed facility? Yes, and our monitoring station is located locally in the Atlanta Metro area.
Do I need to have a land line phone? No, there are numerous options. Contact us for details.
Can you use a VoIP (Voice over Internet Protocols) phone line? Yes in most cases. Name brand VoIP products do have the highest success rates.
Why can’t you just use my cell phone? The security system needs a means to transmit signals from the premises (be able to make a phone call). To accomplish this it must be wired into a phone source. While we can call you on your cell phone, cell phones are not designed to be wired into a security panel.
Does the monthly monitoring rate go up if I add fire or smoke detection? No, the monitoring rate will stay the same.
Th.ere are some alarm companies that install alarm equipment that can only be monitored by them.
This is a common tactic used by some alarm companies to trap customers into long term contracts and allow them to charge enormous monthly fees. Dont worry, because Security One has a solution.We will replace the keypad and motherboard and leave the balance of the system intact for a very small parts cost.You retain ownership of the equipment and have a full warranty. Over time, you will save a great deal of money and have the flexibility you deserve. In the end, Security One will provide you with the best monitoring and equipment at the best price.