Frequently Asked Questions
Do I have to sign a long term contract? No, we retain our clients by providing quality service not through contracts.
Do I own the system? Yes, everything we install in your home belongs to you.
What brand of system do you provide? We use various brand name systems and components which include DSC.
Can anyone monitor the system that you will install? Yes, however some companies choose to only monitor certain systems or their own proprietary system.
Is the monitoring performed in a UL listed facility? Yes, and our 24 hour UL monitoring station is located locally.
Do I need to have a land line phone? No, wireless alarm monitoring is available. Contact us for details.
Can you use a VoIP (Voice over Internet Protocols) phone line? Yes in most cases. Name brand VoIP products do have the highest success rates.
Why can’t you just use my cell phone?The security system needs a means to transmit signals from the premises (be able to make a phone call). To accomplish this it must be wired into a phone source. While we can call you on your cell phone, cell phone are not designed to be wired into a security panel.
Is there a warranty? Yes, there is a 1 year warranty on parts.
Will you do a credit check on me? No, we sell you the system up front, and the monitoring is on a month to month basis. There is no need for a credit check.
Does the monthly monitoring rate go up if I add fire or smoke detection? No, the monitoring rate will stay the same.
All systems come with:
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- -LCD Keypad
- -Master Control Panel
- -Motion Detector
- -Up to 3 Door Sensors
- -Siren
- -Backup Battery
- -1 Yard signs and 4 Window Decals
- -1 year warranty
